📋 Your Onboarding Journey 入职流程
Read through this portal 阅读本入职网页
Go through each tab in order — company, values, tools, attendance & leave. 按顺序逐个浏览各模块：公司介绍、价值观、工具、考勤与请假。
Set up your tools 安装协作工具
Download Lark and WeCom. Your supervisor will invite you to the relevant workspaces. 下载 Lark 和企业微信，你的主管会把你加入相关工作区。
Meet your team 认识你的团队
Your supervisor will introduce you to teammates and give you an office/outlet tour. 你的主管会介绍团队成员，并带你熟悉办公室/门店环境。
Review the Employee Handbook 阅读员工手册
You will receive a copy separately — please read it in full and sign the acknowledgement form. 你将单独收到一份员工手册，请完整阅读并签署签收确认表。
Reach out if you have questions 有疑问请联系
The "Get Help" tab lists your key contacts for HR, IT, and day-to-day queries. "寻求帮助"模块列出了 HR、IT 及日常问题的联系方式。
🏢 Office & Workstation 办公室与工位
- Your supervisor will show you your assigned workstation主管将带你认识你的指定工位
- Locate the meeting room了解会议室的位置
- Familiarise yourself with restroom & pantry locations了解洗手间和茶水间位置
✅ Day 1 Checklist 入职第一天清单
- Complete this onboarding portal完成本入职网页阅读
- Log in to Lark — credentials provided by HR登录 Lark（凭据由 HR 提供）
- Log in to WeCom — credentials provided by HR登录企业微信（凭据由 HR 提供）
- Complete first Lark attendance clock-in完成首次 Lark 打卡
- Prepare your computer / laptop (arranged by HR or Dept. Manager)准备电脑/笔记本（由 HR 或部门经理负责对接）
- Receive first-week work schedule from your supervisor从主管处获取第一周工作日程安排
🏦 Webuy Global Ltd. NASDAQ: WBUYWebuy Global 有限公司
Webuy Global is a Singapore-headquartered travel technology group, publicly listed on NASDAQ. We connect travellers across Southeast Asia and beyond with curated, memorable experiences — powered by local expertise and technology. Webuy Global 是总部位于新加坡、在纳斯达克上市的旅游科技集团。我们依托本地专业团队和技术，为东南亚及更多地区的旅行者提供精心策划的难忘体验。
✈️ Webuy Travel
Webuy Travel leverages professional local tourism teams based in Singapore, Malaysia, and Indonesia to curate and deliver exceptional travel experiences across more than 20 countries in Asia and Europe. Webuy Travel 依托在新加坡、马来西亚和印度尼西亚的专业本地旅游团队，策划并提供覆盖亚欧逾 20 个国家的卓越旅行体验。
We design boutique outbound itineraries centred around historical culture, natural landscapes, and culinary exploration — including celebrity-led tours and journeys that showcase intangible cultural heritage. 我们围绕历史文化、自然景观和美食探索精心设计精品出境行程，包括名人带队游览及展现非物质文化遗产的主题旅程。
In collaboration with China Tourism Group (CTG), we also provide premium inbound MICE services for global organisations visiting China. 与中国旅游集团（CTG）合作，我们还为访华全球企业提供高端入境 MICE（会议、奖励、会展）服务。
⚡ 核心制度：24小时升级制度 Core Rule: The 24-Hour Escalation Policy
将事项反馈给对应负责人后，如果 24 小时内没有得到明确响应或实质性推进，必须将该事项升级给其直属上级。再过 24 小时仍无解决方案，继续向上一级升级。
Once an issue has been raised to the person responsible, if there is no clear response or concrete progress within 24 hours, it must be escalated to that person's immediate supervisor. If another 24 hours pass without resolution, escalate again — one level higher.
任何影响交付、客户承诺或跨部门协作的事项，不能卡在同一层级过夜。
升级不是选择，是责任。 Escalation is not optional — it is your responsibility.
💬 What These Values Mean in Practice 价值观在日常工作中的体现
- Spread Goodness: Going the extra mile for a customer, being kind to a new colleague, leaving a space better than you found it.传递善意：对客户多走一步，对新同事友善，让每个地方因你而更好。
- Dare to Change: Raising a better process idea, trying a new approach, adapting quickly when plans shift.敢于改变：提出更好的流程建议，尝试新方法，计划有变时快速调整。
- Stick Together: Helping a teammate during crunch time, being transparent when things go wrong, celebrating wins together.团结一致：在关键时刻支持队友，出问题时坦诚沟通，一起庆祝胜利。
🗂️ Organisation Chart 组织架构图
Scroll horizontally to view the full chart. Your supervisor will walk you through your team's reporting lines during orientation. 可左右滑动查看完整架构图。你的主管将在入职引导时介绍你所在团队的汇报关系。
📖 Employee Handbook 员工手册
The Employee Handbook is your primary reference for all HR policies — working hours, leave entitlements, code of conduct, and more. Please read it in full during your first week. 员工手册是所有 HR 政策的主要参考文件，涵盖工作时间、假期权益、行为准则等内容。请在入职第一周内完整阅读。
员工手册存储于 Lark 文档中。请在登录 Lark 应用后搜索文档，或在账号开通后联系 HR 发送直达链接。
You must read this handbook within your first 3 days of employment. All employees are required to comply with the policies described here.
本手册须在入职头3天内阅读完毕，所有员工均须遵守。如有疑问请联系 HR。
1. 总则 General Provisions
1.1 目标 Objectives
This Human Resources Policy Manual contains guidelines, benefits, policies and procedures applicable to all employees of the WEBUY Group.
本《人力资源政策手册》包含适用于 WEBUY 集团所有员工的指南、福利、政策和程序。
1.2 员工定义 Employee Definition
"Employee" covers all full- and part-time employees who have entered into a written service contract with the Company. If the policies in this manual differ from the terms of the employee's service contract, the contract terms shall prevail.
"员工"指与公司签订书面服务合同的所有全职和兼职员工。手册政策与合同条款冲突时，以合同条款为准。
1.4 个人资料变更 Change of Personal Information
Notify HR of any changes to personal information (marital status, address, phone number, etc.) as soon as possible.
如婚姻状况、地址、电话等个人资料有变更，请尽快通知 HR 更新档案。
1.5 政策变更通知 Policy Changes
The company may add, modify or repeal any policy at any time. Employees will be notified via LARK or employee notices/memos.
公司可随时增加、修改或废止政策。变更将通过 Lark 或员工通知/备忘录告知。
2. 雇佣条款与条件 Employment Terms and Conditions
2.1 雇佣前条件 Pre-employment Conditions
Before appointment, candidates must: (a) be medically certified fit (where applicable); (b) provide proof of citizenship, education or work experience; (c) have no criminal or civil proceedings or bankruptcy status. If any conditions are violated or material facts concealed, the company reserves the right to terminate employment immediately without notice.
入职前须满足：（a）通过体检（适用职位）；（b）提供公民身份、学历或工作经验证明；（c）无刑事/民事诉讼或破产状态。违反任何条件或隐瞒重要事实，公司保留无通知即终止雇佣的权利。
2.2 入职引导 Orientation
Orientation is held on your first day of work, covering an introduction to the company, key personnel, and company policies, procedures and practices. HR will introduce you to your immediate supervisor or manager.
入职引导于上班第一天举行，包括公司介绍、关键人员介绍及政策程序简介。HR 将为你介绍直属主管。
2.3 试用期与转正 Probation and Confirmation
All new full-time employees go through a 3-month probationary period. Employees and their supervisors fill out a Monthly Evaluation Report each month. In the third month, employees present their progress to the management team for evaluation. The company may confirm or terminate employment at the end of the probation period. Salary increases upon confirmation are not guaranteed unless specified in the employment contract.
所有新入职全职员工须经历 3个月试用期。每月须填写月度评估报告。试用期第三个月向管理团队展示绩效。试用期结束后，公司可确认转正或终止雇佣。转正时不保证加薪，除非合同另有规定。
2.4 雇佣终止 Termination of Employment
Either party may terminate by written notice or by paying Payment In Lieu Of Notice (PILON) equal to the base salary for the notice period. Accumulated leave or unconsumed public holidays may not offset the notice period without management approval. Upon termination, all company property must be returned and outstanding amounts repaid before the final salary is paid.
任何一方可书面通知终止，或支付等同于通知期基本工资的代通知金（PILON）。累计假期/未消耗公假不得抵通知期（须管理层批准除外）。离职须归还所有公司财产并结清欠款，方可发放最终薪资。
2.5 工作日与休息日 Working Days and Rest Days
General working days: Monday to Friday. General rest days: Saturday, Sunday, and government-announced public holidays. The company may change rest days or business hours based on operational needs and will notify employees.
一般工作日为周一至周五，休息日为周六、周日及政府公布的公共假日。公司可因业务需要调整，并提前通知员工。
2.6 工作时间 Working Hours
| Work Day 工作日 | SG / MY | Indonesia 印尼 | China 中国 |
|---|---|---|---|
| Full Day 全天 | 10:00am – 7:00pm | 8:00am – 5:00pm | 10:00am – 7:00pm |
| Lunch Break 午休 | 1 hour, any time 1小时，任意时间 | ||
| ½ Day Leave (AM) 请半天假（上午） | 3:00pm – 7:00pm | 1:00pm – 5:00pm | 3:00pm – 7:00pm |
| ½ Day Leave (PM) 请半天假（下午） | 10:00am – 2:00pm | 8:00am – 12:00pm | 10:00am – 2:00pm |
Specific working hours follow your employment contract. The company may change working hours with advance notice to meet business requirements.
具体工作时间以劳动合同为准。公司可因业务需要调整工时，并提前通知受影响员工。
2.7 加班 Overtime
Overtime means work at the company's request beyond normal contractual hours. All overtime must be requested and approved by your immediate supervisor before it begins. Specific compensation follows local laws.
加班指应公司要求在合同约定正常工时之外工作。所有加班须在开始前获得直属主管批准。具体补偿按当地法律执行。
2.8 申诉程序 Grievance Procedure
(a) First raise the complaint orally with your immediate supervisor within 3 working days. (b) If unresolved within 3 working days, submit a written complaint to HR for further investigation. All employees should also adhere to the company's Open Policy via LARK.
（a）事发后3个工作日内先向直属主管口头提出申诉。（b）若3个工作日内未解决，书面提交 HR 进一步处理。同时可通过 Lark 使用公司"开放政策"沟通渠道。
2.9 公共假日 Public Holidays
| Employee Type 员工类型 | PH on Weekday 工作日 | PH on Saturday 周六 | PH on Sunday 周日 |
|---|---|---|---|
| 5-day work week (Mon–Fri) | No replacement needed (unless required to work — 1 day off-in-lieu credited) 无需补休（若被要求上班，记入1天补休） |
1 day off-in-lieu credited 记入1天补休 |
Next Monday is PH; unless required to work, 1 day off-in-lieu credited 次日（周一）为公共假日；若被要求上班，记入1天补休 |
| 5.5 or 6-day work week (shift work) | Please refer to your employment contract terms. 请参照劳动合同条款。 |
||
Off-in-lieu for public holidays must be used within 6 months of the public holiday date; otherwise it expires automatically. Employees required to work on a public holiday will be compensated with 1 day's basic pay or compensatory time off.
公假补休须在公假日期起6个月内使用，否则自动失效。在公假日工作者，可获1天基本工资或补休。
3. 规章制度 Rules and Regulations
3.1 公司财产 Company Property
All company property must be returned before leaving employment. The company reserves the right to claim costs for unreturned or deliberately damaged property.
离职前须归还所有委托的公司财产。公司保留索赔未归还或故意损坏财产成本的权利。
3.2 保密 Confidentiality
All trade secrets, customer databases, proprietary information and confidential information received during employment are strictly confidential. Do not disclose or discuss sensitive information (salary, compensation, bonuses) with other employees. These obligations continue after termination of employment.
在职期间所获商业秘密、客户数据库、专有信息及机密信息须严格保密。不得向其他员工透露薪资、薪酬方案、加薪或奖金等敏感信息。上述条款在离职后继续有效。
3.3 考勤与守时 Attendance and Punctuality
Every employee must record attendance via LARK (or other clock-in method) when starting and ending work — including working from home or outside the office. If clock-in time differs from specified hours, prior approval from your superior is required.
| Situation 情况 | How It Is Recorded 记录方式 |
|---|---|
| Clocked in but not out 打卡上班但未打卡下班 | Left early without notice 未经通知早退 |
| Clocked out but not in 打卡下班但未打卡上班 | Late arrival 迟到 |
| Neither in nor out 未打卡上下班 | Absent without notice 未经通知缺勤 |
| Employee Action 员工行为 | Employer Action 雇主行动 |
|---|---|
| Late arrival 迟到 | Recorded as late 记录为迟到 |
| Late at least 5 times in a month 每月迟到≥5次 | Warning letter 发出警告信 |
| Left early without informing ≥5 times/month 每月早退未告知≥5次 | Warning letter 发出警告信 |
| At least 3 warning letters issued 累计≥3封警告信 | Termination 终止雇佣 |
| Absent without notice ≥2 times 未经通知缺勤≥2次 | Termination 终止雇佣 |
每人每月有 3次不超过10分钟的迟到豁免机会。
3.4 迟到与早退 / 3.5 旷工 Absenteeism
Employees should be present on all scheduled working days unless prior written approval has been obtained. Any absence of more than 2 consecutive working days (48 hours) without reasonable explanation, supporting documents or official leave will be considered a breach of contract and may result in immediate termination without notice.
员工应在所有预定工作日出勤，除非事先获书面批准。连续缺勤超过2个工作日（48小时）且无合理解释、证明文件或正式假期，将视为违约，可能导致无通知即终止雇佣。
3.6 利益冲突 Conflict of Interest
Promptly disclose to the company any potential conflict of interest, including being employed by or interested in any business similar to the company's. You may not accept any payment, commission, kickback, or profit from parties doing business with the company.
如存在潜在利益冲突（包括受雇或关注与公司业务类似的企业），须及时向公司披露。不得从与公司有业务往来的方接受任何佣金、回扣或利润。
3.7 非法骚扰 Unlawful Harassment
The company does not tolerate harassment of employees by any person (managers, colleagues, clients, suppliers, contractors, visitors) — or by employees toward any external party. Investigations will be conducted and appropriate disciplinary action taken if reports are substantiated.
公司不容忍任何人（包括经理、同事、客户、供应商、承包商、访客）对员工的骚扰，也不容忍员工骚扰任何外部人员。如经调查属实，将予以适当纪律处分。
3.8–3.9 纪律准则与纪律处分 Disciplinary Guidelines and Measures
Depending on the severity of misconduct, disciplinary action may include: (i) Warning letter; (ii) No promotion and/or bonus; (iii) Demotion and pay reduction; (iv) Dismissal.
| Offence 违规行为 | Action(s) 处分 |
|---|---|
| Tardiness / lateness; carelessness; laziness; misuse of company property; minor misconduct 迟到/疏忽/懒惰/滥用财产/轻微违规 | Warning → No promotion/bonus → Demotion → Salary reduction → Dismissal 警告→停晋升/奖金→降职→减薪→解雇 |
| Inciting others to major misconduct; continuous absence >2 days without leave; wilful insubordination; confidentiality breach; property damage ($501+) 煽动重大不当行为；连续缺勤2天以上；故意不服从；违反保密；财产损失$501+ | No promotion/bonus → Demotion → Salary reduction → Dismissal 停晋升/奖金→降职→减薪→解雇 |
| Wilful policy violation; property damage ($5,000+) 故意违反政策；财产损失$5000+ | Dismissal 解雇 |
| Immoral/indecent behaviour; sexual harassment; theft; criminal conviction; weapons on premises; drugs; forged documents; illegal strikes 不道德行为/性骚扰/盗窃/刑事定罪/携带武器/毒品/伪造文件/非法罢工 | Dismissal 解雇 |
3.10 荣誉表彰与卓越贡献奖励 Recognition and Merit Awards
The company recognises outstanding contributions through a merit awards framework covering: Letter of Commendation, Third-Class, Second-Class, and First-Class Merit Awards (individual or team). Awards are based on facts, impact, and outcomes — applied fairly and not as an automatic entitlement. Nominations are reviewed and approved through HR and management per the guidelines. Approved recognition may be announced via LARK, department meetings, or town halls.
公司设立荣誉表彰机制，涵盖：通报表扬、三等功、二等功、一等功（个人或集体）。奖励以事实、影响和结果为依据，公平审慎执行，非自动性福利。经 HR 和管理层审批后，可通过 Lark、部门会议或全员会议公布。
3.11 着装要求 Dress Code
The company has no dress code. Employees are free to wear whatever they like. However, dress appropriately and professionally when meeting external clients or parties.
公司无着装要求，员工可自由穿着。但与外部客户/合作方会面时，请着装得体以体现专业性。
4. 薪酬 Salary
| Item 事项 | Details 详情 |
|---|---|
| Payment 发放 | Base salary and fixed allowances are deposited into your bank account within 7 working days after the end of the pay period. 基本工资及固定津贴于薪资周期结束后 7个工作日内存入你提供的银行账户。 |
| Deductions 扣款 | The company may deduct for absences, CPF/social insurance contributions, loan repayments, damage to company property, government income tax, and other authorised deductions per local laws. 公司可依法扣除缺勤、CPF/社保缴款、贷款偿还、财产损坏赔偿、政府所得税等款项。 |
| Final Pay on Resignation 离职最终薪资 | Wages paid within 30 days from the termination date (or as agreed). Foreign employees' final salary may be withheld until income tax is settled with the government. 离职后30天内支付（或按约定）。外籍员工最终工资可扣留至所得税结清为止。 |
| Salary Confidentiality 薪资保密 | Do not disclose your salary, compensation package, annual increment or bonus details to other employees. 不得向其他员工透露你的薪资、薪酬方案、年度加薪或奖金详情。 |
5. 员工福利 Employee Benefits
休假前须提前与主管沟通，妥善安排好工作后再执行。
5.1.1 年假 Annual Leave
资格要求：服务满3个月或已通过试用期（以较早者为准）的全职员工方可申请年假，须主管批准。
- Annual leave accumulates from 1 January each year. Unused leave may be carried forward but must be used by end of Q2 of the following year (otherwise it expires).
年假从每年 1月1日开始累积。未用年假可结转，但须在次年第二季度结束前使用（否则失效）。 - Minimum unit: 1 full day per application. Unused annual leave cannot be encashed.
最小申请单位：每次1天。未使用年假不可折现。 - Apply in advance (recommend 2 weeks / 14 days notice) via Lark to ensure adequate staffing.
请提前（建议提前2周/14天）在 Lark 申请，以确保各部门人员充足。
| Country / Region 国家/地区 | Annual Leave Entitlement 年假权益 |
|---|---|
| Singapore / Malaysia / China 新马中 | First year: pro-rated. Second year: 14 days. From 2nd anniversary: +1 bonus day per year of service, up to 21 days maximum. 首年按比例；次年14天；从第二周年起每增加一年加1天奖励天，最多21天。 |
| Indonesia 印尼 | 12 working days after 12 months of continuous service. 连续服务满12个月后享有12个工作日年假。 |
5.1.2 预支/无薪假 Advance / Unpaid Leave
The company may grant advance or unpaid leave subject to management approval and operational requirements, but only if the employee is on probation or has used up all annual leave.
公司可基于管理和运营需求批准预支或无薪假，但仅限员工处于试用期或所有年假已用完的情况。
5.1.3 病假与住院假 Sick Leave and Hospitalisation Leave
仅通过试用期的全职员工方可享有病假和住院假。仍处于试用期的员工不享有此权益。转正后，不可申报试用期内发生的医疗费用。
| Months of Service Completed 完成服务月数 | Outpatient Sick Leave 门诊病假（天） | Hospitalisation Leave 住院假（天，含门诊） |
|---|---|---|
| 3 months | 5 | 15 |
| 4 months | 8 | 30 |
| 5 months | 11 | 45 |
| 6 months | 14 | 60 |
| After / 此后 | 14 | 60 (includes 14 outpatient days) |
- Notify your immediate supervisor as soon as possible if unable to come to work.
无法上班时请尽快通知直属主管。 - Submit Medical Certificate (MC) to HR within 3 working days of returning to work.
返岗后 3个工作日内向 HR 提交病假条（MC）。 - If sick on a rest day, public holiday, or pre-approved leave (paid or unpaid), you are not entitled to paid sick leave.
在休息日、公共假日或已批准假期（带薪或无薪）期间生病，不享有带薪病假。 - Sick leave issued by registered dentists is recognised as paid sick leave. Leave for cosmetic or corrective surgery will not be approved.
注册牙医开具的病假予以承认，视为带薪病假。与美容或矫正手术相关的医疗假不予批准。 - Unused sick leave at year-end cannot be encashed or carried forward.
年末未使用病假余额不可折现，也不可结转至下一年。
5.1.4 补休 Compensatory Leave
Compensatory leave arises when employees work overtime, on public holidays, or on rest days. Requirements: (I) Prior written approval from direct supervisor required. (II) Copy HR for record. (III) Comp leave (except PH comp leave) cannot be encashed or used as part of the notice period. (IV) Must be used within 6 months from the date it arose. (V) Unused comp leave after 6 months expires automatically. (VI) Unused comp leave (except PH comp leave) is forfeited upon any termination of contract.
补休产生于加班、公假日上班或休息日上班时。（I）须事先获直属主管书面批准。（II）抄送 HR 备案。（III）补休（公假补休除外）不可折现或用于通知期。（IV）须在产生之日起 6个月内使用。（V）超期未用自动失效。（VI）合同终止时，未使用补休（公假补休除外）自动失效。
5.2 医疗福利 Medical Benefits (Flexi Credit)
仅通过试用期后方可使用。服务不足1年者按实际工作天数按比例计算。试用期内无权报销，转正后不可申报试用期内发生的医疗费用。
| Country 国家 | Flexi Credit Entitlement 医疗弹性额度 |
|---|---|
| Singapore 新加坡 | SGD 400 per year / 每年 |
| Malaysia 马来西亚 | MYR 1,000 per year / 每年 |
| China 中国 | RMB 1,500 per year / 每年 |
| Indonesia 印尼 | Per local regulations / 按印尼当地规定执行 |
Flexi Credit may be used for: medical expenses, dental treatment, optical care, health supplements.
Submit original receipts to HR/Finance within 1 month of the service date.
弹性额度可用于：医疗费用、牙科治疗、视力护理、保健品。须在就诊日期起 1个月内将原始收据提交 HR/财务部。
Not claimable: beauty/aesthetic treatments, pregnancy/abortion/childbirth-related expenses, cosmetic surgery, self-harm-related costs.
不可报销：美容/美体、怀孕/堕胎/分娩相关费用、整形手术、自伤相关费用。
体检 Medical Examination: After completing 2 years of service, employees may claim a comprehensive physical examination every 2 years (SG: max SGD 300 / MY: max MYR 600 / CN: max RMB 1,500).
服务满 2年后，每2年可报销一次全面体检（新：最多SGD 300 / 马：最多MYR 600 / 中：最多RMB 1,500）。
5.3 费用报销 Expenses (Reimbursement)
本地交通 Local Transportation
| Day / Condition 日期/条件 | Mon–Fri 周一至周五 | Sat–Sun / PH 周六日/公假 |
|---|---|---|
| Home → Office 家→办公室 | Not applicable 不适用 | Minimum 4 hours of work 最少工作4小时 |
| Office → Home 办公室→家 | After 10:00pm 晚上10点后 | Minimum 4 hours of work 最少工作4小时 |
| Office → Other Venue 办公室→其他场所 | Prior approval from supervisor/management required (e.g., meeting suppliers) 须经直属主管/管理层事先批准（如拜访供应商等） | |
All receipts must state the itinerary/reason and be approved by supervisor and management via LARK before claims are processed. Terms in your employment contract or official company letter take precedence over the table above.
所有收据须注明行程/原因，并在 Lark 上获直属主管和管理层批准后方可处理。劳动合同或公司正式信函条款优先适用。
差旅与住宿 Travel and Accommodation
| Item 项目 | Indonesia 印尼 | SG & MY 新马 | China 中国 | Remarks 备注 |
|---|---|---|---|---|
| Airfare 机票 | Purchased by company 公司购买 | Economy class (incl. visa & airport tax) 经济舱（含签证及机场税） | ||
| Accommodation 住宿 | Purchased by company 公司购买 | 3-star equivalent (incl. weekends) 相当于三星级酒店，含周末 | ||
| Meals 生活费 | IDR 300,000/day | SGD 50 / MYR 80 per day | RMB 100/day | Per day incl. weekends 每天，含周末 |
| Transportation 交通 | By reimbursement 凭报销 | Business use only, incl. weekends 仅限公务用途，含周末 | ||
All business travel requests must be approved by CEO/management via LARK before travel. Choose lowest-cost available flights. Any exceptions to accommodation require CEO approval before travel. Receipts faded or older than 2 months will not be reimbursed.
所有出差申请须在出发前通过 Lark 获 CEO/管理层批准。请选择最低价航班。住宿例外须在出发前获 CEO 批准。超过2个月或褪色的收据不予报销。
其他费用 Other Expenses
All other expenses must be pre-approved by management with a Purchase Requisition. All receipts/invoices must clearly state the description/reason. Rejected Purchase Requisitions will be rejected upon reimbursement submission.
所有其他费用须经管理层预先批准并附采购申请单。所有收据/发票须清楚注明描述/理由。被拒绝的采购申请在提交报销时将被拒绝。
6. 职业发展 Career Development
6.1 晋升 Promotion
The company may promote employees based on individual performance evaluations. Promotion evaluation is conducted annually. The company may change the schedule from time to time and will notify relevant employees in writing.
公司可根据个人绩效评估晋升员工。晋升评估每年进行一次。公司可调整时间表，并以书面形式通知相关员工。
6.2 调岗 Transfer
The company may transfer staff between departments to expand exposure, place the right person in the right role, adjust staffing needs, or for other appropriate reasons. Employees transferred will be notified in writing.
公司可因扩大员工接触面、合理配置岗位、调整部门人员需求或其他适当原因进行调岗。被调岗员工将以书面形式通知。
7. 居家办公 Work From Home (WFH)
Applicable to non-executive employees working from home due to work requirements, special circumstances (health, family care, work location), or company arrangements.
- Process 流程: Submit a WFH request via Lark's remote work approval feature. Approved by immediate supervisor.
通过 Lark 远程办公审批功能提交申请，由直属主管批准。 - Working Hours 工作时间: Adhere to statutory working hours; ensure availability during core working periods; attend online meetings punctually and stay accessible via WeCom/Teams.
遵循法定工作时间；核心工作时段须在岗；准时参加线上会议，保持通讯畅通（企业微信/Teams）。 - Security 信息安全: Processing sensitive company information on public networks is strictly prohibited.
严禁在公共网络处理公司敏感信息。
8–10. 其他重要政策 Other Important Policies
8. 数据隐私 Data Privacy
All employees must handle personal data (employee information, customer records, partner information) in compliance with local data protection laws. Core principles: legal compliance, minimum necessity, purpose limitation, security safeguards, transparency. Employee personal information is restricted to HR and immediate supervisors for essential purposes only. Customer information must not be used for unauthorised marketing.
所有员工须依法处理个人数据（员工信息、客户资料、合作伙伴信息）。核心原则：合法合规、最小必要、目的限定、安全保障、透明度。员工个人信息仅限 HR 及直属主管必要使用；客户信息不得用于未授权营销。
9. 举报人保护 Whistleblower Protection
Employees may report: financial fraud, misrepresentation, insider trading, bribery, conflicts of interest, trade secret disclosure, discrimination, harassment, workplace violence, significant safety hazards, environmental violations, or any breach of law or company policy. Whistleblowers acting in good faith are protected. Report to your direct supervisor, department head, or the corresponding HR representative. Anonymous email reporting is also available.
员工可举报：财务舞弊、虚假陈述、内幕交易、贿赂、利益冲突、泄露商业秘密、歧视、骚扰、职场暴力、重大安全隐患、环境违规或其他违法违规行为。善意举报人受保护。可向直属主管、部门负责人或对应 HR 报告，也可使用匿名邮件。
10. 反腐败 Anti-Bribery
Applicable to all employees, directors, executives, consultants, agents, suppliers, contractors, and third-party partners. Covers all business activities including negotiations, procurement, government affairs, gifts/hospitality, and sponsorships. Violations may result in warnings, demotion, dismissal, legal liability, and recovery of illicit gains.
适用于所有员工、董事、高管、顾问、代理商、供应商、承包商及第三方合作伙伴。涵盖所有业务环节包括商务洽谈、采购销售、政府事务、礼品招待、捐赠赞助等。违规将处以警告、降职、解雇、法律追责，并追回非法所得。
附录一 Appendix 1: Singapore Leave Details 新加坡假期细则
| Leave Type 假期类型 | Legal Entitlement 法定权益 | Company Policy / Process 公司政策/申请 | Proof Required 所需证明 |
|---|---|---|---|
| Annual Leave 年假 | Year 1: pro-rated; Year 2: 14 days; from 2nd anniversary: +1 day/year, max 21 days 首年按比例；次年14天；从第二周年起每增加1年加1天，最多21天 |
Apply via Lark, approved by supervisor 在 Lark 申请，主管审批 |
— |
| Paid Sick Leave 带薪病假 | See table in Section 5.1.3 above (up to 14 outpatient / 60 hospitalisation days) 见上方5.1.3表格（最多14天门诊/60天住院） |
MC required; submit within 24hrs of return to work 需MC；返岗后24小时内提交 |
MC from registered doctor / govt clinic 注册医生/政府诊所病假条 |
| Public Holidays 公共假期 | 11 gazetted days (as announced by government) 11个法定公假（按政府公告） |
If required to work: 1 day off-in-lieu (use within 3 months) or PH overtime rate 若需上班：1天补休（3个月内使用）或公假加班费 |
— |
| Maternity Leave 产假 | 16 weeks (newborn is SG citizen per Child Development Co-Savings Act) 16周（新生儿为新加坡公民，依《儿童发展共同储蓄法案》） |
Company pays first 8 weeks; govt pays last 8 weeks (capped). Notify HR ≥1 week before due date 公司支付首8周；政府支付后8周（有顶限）。产前≥1周通知HR |
Doctor's certificate + newborn birth certificate 医生证明 + 新生儿出生证明 |
| Paternity Leave 陪产假 | 2 weeks (govt-paid, newborn is SG citizen) 2周（政府支付，新生儿为新加坡公民） |
Must be taken within 9 months of child's birth; can be taken in sections 须在子女出生后9个月内使用；可分段休 |
Newborn birth certificate + marriage certificate 出生证明 + 结婚证 |
| Childcare Leave 育儿假 | 6 days/year (child <7 yrs, both parents); 2 days/year (child 7–12 yrs) 6天/年（子女7岁以下，父母双方均可）；2天/年（7–12岁） |
Company pays first 3 days; govt pays last 3 days (capped). Refreshed 1 Jan each year, non-cumulative 公司付首3天；政府付后3天（有顶限）。每年1月1日刷新，不累计 |
Child's birth certificate 子女出生证明 |
| Compassionate Leave 丧假 | Spouse / children: 3 working days; Parents: 5 working days; Parents-in-law: 1 working day 配偶/子女：3个工作日；父母：5个工作日；岳父母/公婆：1个工作日 |
Submit proof 提交证明 |
Death certificate (submit after) 死亡证明（事后补交） |
| Shared Parental Leave 共享育儿假 | Per legal provisions, executed in stages 按法律规定，分时间阶段执行 |
Consult HR 咨询 HR |
— |
| Unpaid Childcare Leave 无薪育儿假 | 6 days (child is SG citizen) 6天（子女为新加坡公民） |
Apply via Lark 在 Lark 申请 |
— |
| Adoption Leave 收养假 | Per law; eligible adoptive mothers (incl. self-employed); adopted child must be / become SG citizen 依法执行；符合资格的养母（含自雇）；被收养子女须为/成为新加坡公民 |
Consult HR 咨询 HR |
— |
| 🎂 Birthday Leave 生日假 | 1 day on your birthday 生日当天1天 |
Apply via Lark 在 Lark 系统申请 |
— |
Singapore notice period: 1 week within probation; 1 month after confirmation. Probation may be extended once by mutual agreement, total not exceeding 6 months. Overtime eligibility: monthly base salary ≤ SGD 2,600 (protected under Part IV of Employment Act).
新加坡通知期：试用期内1周；转正后1个月。试用期可经双方同意延长一次，总计不超过6个月。加班补偿资格：月基本薪资 ≤ SGD 2,600（受《雇佣法令》第四部分保护）。
马来西亚、中国、印度尼西亚的当地专项政策（假期、公假、社保等），请参阅《员工手册》附录二至四，或向当地 HRBP 索取副本。
Lark Primary Platform 主平台飞书
Lark is our main collaboration hub — messaging, video calls, document sharing, and all HR processes.Lark 是我们的主要协作平台，涵盖消息、视频会议、文件共享及所有 HR 流程。
WeCom (企业微信) Partner Comms 合作伙伴沟通
Used for communication with our Chinese business partners and CTG — especially important for WeTrip and inbound MICE roles.用于与中国业务合作伙伴及 CTG 的沟通，对微行和入境 MICE 相关岗位尤为重要。
🔑 Account Setup Checklist 账号设置清单
- Download Lark — accept your workspace invitation下载 Lark——接受工作区邀请
- Set your Lark profile photo and display name设置 Lark 头像和显示名称
- Enable Lark notifications on your phone开启手机 Lark 通知
- Test the attendance clock-in function on Day 1入职第一天测试 Lark 打卡功能
- Download WeCom — register with company email下载企业微信——用公司邮箱注册
- Ask your supervisor to add you to relevant team channels请主管将你加入相关团队频道
⏰ Working Hours & Location 工作时间与地点
| Item 事项 | Details 详情 |
|---|---|
| Standard Hours 标准工时 | As stated in your employment contract. Check your specific start/end times and lunch break with your supervisor.以劳动合同为准。具体上下班时间及午休安排请向主管确认。 |
| Work Week 工作周 | Monday to Friday (office / back-office roles). Sales colleagues at mall locations follow their outlet's roster.周一至周五（办公室/后台岗位）。门店销售同事按门店排班执行。 |
| Work Location 工作地点 | Your assigned office or mall outlet. Flexible/remote work requires prior supervisor approval.指定办公室或门店。灵活/远程办公需事先获得主管批准。 |
📲 Clocking In & Out 打卡
| Item 事项 | Details 详情 |
|---|---|
| Method 方式 | Use the Lark app (Attendance module) to clock in and out each working day.每个工作日使用 Lark（考勤模块）上下班打卡。 |
| Required Punches 打卡次数 | Clock in when you arrive and clock out when you leave. Confirm exact requirements with your supervisor.到岗时打卡上班，离岗时打卡下班。具体要求请向主管确认。 |
| View Records 查看记录 | Check your attendance history anytime in the Lark Attendance module.随时可在 Lark 考勤模块查看个人考勤记录。 |
⚠️ Attendance Exceptions 考勤异常处理
| Situation 情况 | What to Do 处理方式 |
|---|---|
| Late / Early Departure 迟到/早退 | Inform your supervisor promptly. Definition of "late" is as per the Employee Handbook.及时告知主管。"迟到"的具体定义以员工手册为准。 |
| Forgotten Clock-in 漏打卡 | Submit a missed-punch rectification request via Lark as soon as possible. There is a time limit — check with HR.尽快通过 Lark 提交漏打卡补录申请，有时限限制，请向 HR 确认。 |
| Business Trip 出差 | Apply for a Business Travel request in Lark before your trip to ensure attendance is correctly recorded.出发前在 Lark 提交商务出行申请，确保考勤记录正确。 |
🌴 Leave Entitlements 假期权益
| Leave Type 假期类型 | Entitlement 权益 | Notes 备注 |
|---|---|---|
| 🏖️ Annual Leave 年假 | As per contract & service length以合同及司龄为准 | Apply via Lark in advance; subject to supervisor approval提前在 Lark 申请，须主管批准 |
| 🤒 Sick Leave 病假 | 14 days outpatient / 60 days hospitalisation门诊 14 天 / 住院 60 天 | MC (medical certificate) required; submit to HR需提供病假条，提交 HR |
| 👨👩👧 Childcare Leave 育儿假 | 6 days/year (child under 7)6 天/年（子女 7 岁以下） | Per Singapore MOM statutory entitlement依新加坡劳工部法定权利 |
| 🤰 Maternity Leave 产假 | 16 weeks16 周 | Government-paid for Singapore citizens/PRs新加坡公民/PR 由政府支付 |
| 👨🍼 Paternity Leave 陪产假 | 2 weeks2 周 | Per Singapore MOM statutory entitlement依新加坡劳工部法定权利 |
| 💍 Marriage Leave 婚假 | As per Employee Handbook以员工手册为准 | Marriage certificate required需提供结婚证明 |
| 🕌 Public Holidays 公共假期 | 11 gazetted public holidays (SG)11 个法定公共假期（新加坡） | If required to work, compensation leave or pay applies若需上班，提供补假或补偿薪酬 |
| 📋 Other Leave 其他假期 | Compassionate, exam, unpaid, etc.丧假、考试假、无薪假等 | See Employee Handbook for full details详见员工手册 |
👔 Your Direct Supervisor 直属主管
🧑💼 HRBP Enquiries HRBP 咨询
For employment contract, benefits, leave policies, payroll, account setup (Lark / WeCom), and all HR-related matters — contact your local HRBP. 劳动合同、福利待遇、请假政策、薪资、账号开通（Lark/企业微信）及所有 HR 相关事宜，请联系当地 HRBP。
❓ Common First-Week Questions 入职第一周常见问题
- "I can't log in to Lark or WeCom" / 无法登录 Lark 或企业微信联系 HR，他们会协助你的账号登录及权限设置。Contact HR — they will assist with your account login and access.
- "I need to apply for leave" / 需要请假通过 Lark 的请假申请流程提交，提前告知时限详见员工手册。Use the Leave Request flow in Lark. Check the Handbook for notice requirements.
- "I have an expense to claim" / 需要报销通过 Lark 费用报销流程提交，保留所有收据。Submit via the Expense Reimbursement flow in Lark. Keep all receipts.
- "I don't know who to ask" / 不知道该问谁第一步联系你的直属主管；如主管无法解答，再对接当地 HR（新加坡/中国联系 Zero，马来西亚联系 Ada）。First contact your direct supervisor; if unresolved, reach out to your local HR — Zero (SG/CN) or Ada (MY).
🎉 You're all set! 一切就绪！
You've completed the Webuy Global self-service onboarding portal. If you have any questions, reach out to your supervisor or HR — we're here to help you succeed.
你已完成 Webuy Global 自助入职网页的全部内容。如有任何疑问，请联系主管或 HR——我们随时为你的成长提供支持。